Naza Ria Facebook has 4,814 members. Komuniti yang menggabungkan individu-individu yang memiliki Naza Ria demi menjalinkan persahabatan di atas teras. Naza pernah dikritik oleh ahli-ahli Parlimen dan bekas Perdana Menteri, Tun Dr. Mahathir kerana telah menyebabkan kerugian syarikat milik negara, PROTON mengalami kerugian disebabkan Naza telah membawa masuk kereta luar negara secara besar-besaran terutamanya dari Korea Selatan yang dikatakan lebih murah berbanding kereta buatan PROTON.
Dear Friends.
I had read all the comments about how to take care of Naza cars, and what are the things that you should change in-order to prevent overheated or any unwanted things occurred to our cars. I very sad to say this actually, how many of you (owners) understand your 'consumer rights'.
Do you know that, at the moment you modify, anything in the car engine, your warranty expires immediately. Please… I advise you do not do this. Yes, I understand the problem that Naza Ria cars have with the major problem that is engine overheated, which leads you to 7K to 10K to repair cost.
I'm a Naza Ria SE owner, after 2 days of major service of car (40,000KM) my car broke-down in the middle of the road (engine overheated), where my coolant tank was empty and the coolant mixed with the engine oil. After few arguments with NAZA SERVICE CENTER, they agreed to change my engine with the reasons 'Manufacturing Defect' and also under warranty (2 months more to due my warranty period). They changed 1 complete engine, and on top of that they charge me the engine oil, filter and so on with cost RM2,++++.
I asked them only one question, 2 days before I had my major service, and I want them to put back that oil back inside. They said that the oil is mixed with coolant. I asked them, is it my problem? They said according to the “warranty book” state all consumable things are not covered under warranty (check your book).
Yes, I paid after 1 week of my car in the service center. I asked them to write me a letter which states that, I have to pay the oil and etc, then service center will release the car to me.
Next day I filed the case in 'Consumer Court', and NAZA MOTOR paid me 1 week of car replacement (during my car under service center), all the oil, filter, collect (RM2,+++) and service charge that I paid earlier.
To narrow down my long story, I just want to tell you that 'you are not required to be “Motor engine designer” to own and drive a car', if you follow according to the user manual and still you have engine problems, it simply means the car has poor design and a manufacturing defect'. Bring them to court.
I urge you all to understand your right as a consumer in Malaysia.
Basic Rules to file a case in Consumer Court
1) You must be original and single owner of the car (2nd hand owner have no right to file case under consumer act).
2) All the service must carry-out in NAZA Authorized Center.
3) Keep or file all the bill of service and etc.
4) Your claim is not more than RM25,000.
![Naza Ria Manual Book Naza Ria Manual Book](/uploads/1/2/4/4/124425276/328312504.jpg)
Do not worry, in consumers courts you and NAZA MOTOR can’t represented by lawyer (rules of Consumer Court). You and the representive of the NAZA MOTOR personal only (not lawyer in profession).
It is only RM5 to file a case. And this “Consumer Court is equal to Magistrate Court. Believe me, please check our “Persatuan Pengguna-Pengguna Malaysia” web page.
Anyway, since I’m in outstation, next week I will file another case again NAZA MOTOR of the defective manufacturing (air tendang).
SO, UNDERSTAND YOUR RIGHTS..
![Review Review](/uploads/1/2/4/4/124425276/506549361.jpg)